Social services agencies rely heavily on organization. There may be multiple files for each client, not counting the paperwork associated with the team members and volunteers assigned to each case. With so much information to keep track of, manual entry can quickly become an ineffective solution.
Notetaking, recordkeeping, and sharing of information are much more challenging without a digital system. Today’s case management systems are designed to help growing teams utilize the tools they need to continue expanding without the vulnerabilities of disorganization. Advanced solutions have made it possible for teams to strive forward and see progress in their efforts of service delivery and client satisfaction.
Below, we’ll look at a few case studies in modern case management to present an overview of how successful these implementations can be for today’s social services organizations. With tools like case management software, you can achieve results like the following organizations, who are examples of successful Casebook case studies. Read on to learn more.
Casebook Case Studies: Staff Growth And Client Satisfaction
Western Pennsylvania’s nonprofit, A Child’s Place PA, is a child advocacy center that serves local communities by providing a range of services such as parenting classes, forensic medical exams, and family and child advocacy. The center helps about 500 families each year. Prior to adopting Casebook, Casebook case studies like this one were using multiple Excel spreadsheets for each client for progress tracking, case notes, and record keeping.
The program manager recognized this would not be sustainable. The team chose to adopt Casebook to resolve these issues. After implementing Casebook, the team could track significant progress points, such as reunification, thanks to the customizations offered.
The team created custom fields, allowing them to track information and gain a clear view of the program’s success. Now, the team can access accurate reports in under five minutes. As a result of these changes, streamlined case management has brought more client satisfaction and increased staff count.
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Successful Outcomes For YWCA Greater Harrisburg
Other Casebook case studies that resulted in successful outcomes include The YWCA Greater Harrisburg’s success in streamlined data collection and improved reporting accuracy. The center provides for more than 35,000 individuals, offering services like safe housing, violence prevention, economic development, and veteran support.
Prior to Casebook, this team used files and spreadsheets to manage data. Staff spent excessive time reporting. With Casebook, the time reporting was reduced by at least 25%, allowing for more client-centered care. As a result, client satisfaction went up by 25%. Casebook case studies like this one resulted in added funding to support programs.
Experiencing The Difference
By adopting systems like Casebook, social services teams can streamline operations and provide exceptional care for their clients. These Casebook case studies were able to reduce notetaking times and reporting by relying on automated features to take care of the busy work for them. Case management software is an integral component of case management today. Start working toward your agency’s success story by using tools like Casebook and experience the difference.
